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The Shopping Assistant is used by end customers via various direct-to-consumer channels, messaging platforms and in-store touch screen solutions.
The ainavio shopping Assistant consulates and recommends the end customer fitting products, possible promotions or instructions.
The Support Assistant is available 24/7 for customers and employees to answer questions about products, shipments, returns, etc. in real time.
Unanswered questions from the Ainavio support assistant are forwarded to internal support staff.
Seamless CRM integration and your IT landscape means that Ainavio can tailor retrieved information to each unique staff and customer journey, driving delight and loyalty through outstanding service experiences.
Empower customers to accomplish their goals in a single interaction. Through deep backend integrations, Ainavio lets you combine automated conversations with the ability to serve and solve transactional queries from start to finish.
Retain granular control over which channel and which user has access to your enterprise data. Know exactly the origin of generated answers by tracing back to their knowledge source.
Intelligent product recommendations and consultation
Based on the queried data, possible extensions & functions for products are actively offered.
During the conversation and customer journey, possible complementary products are offered.
Comparison of different products in a product family, including competitor products, and direct highlighting of the advantages of the pre-defined recommended product.
Individual discounts based on customer history and conversation, for example as buy box, upselling and cross-selling functions. Also personalized time-limited discounts for shopping baskets.
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